Legal information

Terms and conditions

These terms govern the use of ValVox (valvox.ai) (“ValVox”). By creating an account you accept them.

The service

ValVox lets you build artificial intelligence voice and text agents that call and message the contacts you upload, with the script, voice and goal you define. You can see the outcome, recording and transcript of each call.

Your account

• You must be of legal age and represent the company or business you register.
• You are responsible for what the people you invite to your account do.
• Keep your access safe and tell us if you think someone got in without permission.

Your contacts and scripts

• You may only upload contacts you are authorized to call and whose data you may process under the law of their country.
• You are responsible for the content of your scripts and the links the agent shares. ValVox checks links and may block those that look fraudulent.
• The agent introduces itself on behalf of your company. It may not impersonate a real person or a public body.

Balance and charges

• The service is prepaid in US dollars (USD). Each call minute or message is deducted from your balance at the current rate, shown in your account.
• Payments are processed by Wompi. When you pay in another currency, you are charged at that day's exchange rate.
• Top-up bonuses and the USD 10 trial credit are promotional balance: they are not money, cannot be transferred and are not refunded. The trial credit is given once per person and per company.
• There are no monthly fees or commitments: you can stop using the service whenever you want.
• If your balance reaches zero, campaigns pause until you top up.

Availability

We do our best to keep the service running, but it depends on telephony and artificial intelligence providers. We do not guarantee that every call connects or the outcome of a campaign.

Suspension

We may suspend an account that breaches these terms or the responsible use rules, or that receives repeated complaints from the people contacted. If the suspension is not due to a breach on your part, we refund the paid balance you have not used.

Changes

If we change these terms we will let you know by email or in your account at least 15 days in advance.

Governing law

These terms are governed by the laws of the Republic of Colombia.

Privacy policy

We process personal data under Colombian Law 1581 of 2012 and its regulations, and we respect the data protection laws of the countries where the service is used.

What data we process

• About you as a customer: name, email, company, country and your top-up details. Your card details are handled by Wompi; ValVox only sees the brand and last four digits.
• About your contacts: the data you upload (name, phone and the fields you define) and the recording and transcript of each call.

Who is responsible for each piece of data

For your own data, ValVox is the controller. For your contacts' data, you are the controller and ValVox acts as processor: it uses it only to make the calls you schedule and show you the results.

Who we share it with

Only with the providers needed to run the service: cloud hosting, telephony, voice and artificial intelligence, and payments (Wompi). We do not sell data or use it for advertising.

How long we keep it

While your account is active. When you close it, we delete your contacts' data within 30 days.

Your rights

You can access, update, correct and ask us to delete your data, or withdraw your consent, by writing to privacidad@valvox.ai. We answer within the legal deadlines. If a person who was contacted writes to us, we refer them to the company that contacted them and let that company know.

Refund policy

• Duplicate or mistaken charge: we refund the full amount. Write to us within 30 days of the charge.
• Unused paid balance: you can ask for a refund within 5 business days of the purchase if you have not made calls with that top-up (right of withdrawal).
• Balance already used: not refunded.
• Bonuses and trial credit: not refunded. If we refund a top-up, its bonus is removed too.
• Account suspended for a breach: the balance is not refunded.

Refunds go back to the same payment method, in the currency charged, within 30 days. Ask at pagos@valvox.ai with the payment reference.

Responsible use

To protect the people who receive the calls, ValVox may not be used to:

• Contact anyone who has not authorized it or has asked not to be contacted.
• Deceive, threaten, pressure or impersonate another person or organization.
• Share fraudulent links or ask for passwords or card details.
• Call outside the hours allowed by the law of the person's country. For example, in Colombia debt collection may only contact people Monday to Friday from 7:00 to 19:00 and Saturdays from 8:00 to 15:00 (Law 2300 of 2023).
• Political campaigns, unauthorized gambling or illegal products.

The agent must say at the start which company it is calling for.

Contact

ValVox (valvox.ai).

Email: hola@valvox.ai · Privacy: privacidad@valvox.ai · Payments: pagos@valvox.ai